Privacy Policy

Angel Fertility Clinic (“the Clinic”, “we”) operates from 3rd Floor, Maharajgunj Plaza Road, Kathmandu 10378, Nepal, and runs the website angelfertilityclinic.com. This policy covers the website, our appointment and contact forms, WhatsApp and phone communication, and virtual consultations.

• Contact details you submit: name, phone number, email address, country, and the service you are interested in
• Health information you choose to share in messages, consultations, or records you provide
• Booking details: preferred appointment dates and times
• Technical data collected automatically: device, browser, pages visited, and approximate location, via cookies (see our Cookie Policy)

• To respond to your inquiry and manage appointments
• To provide consultation and continuity of care
• To send confirmations and follow-ups by phone, WhatsApp, or email
• To improve the website and, with consent where required, measure our outreach

We do not sell personal information, and we never use patient health information for advertising.

We process personal information in accordance with the Individual Privacy Act, 2075 (2018) of Nepal and its regulations. Health information is collected only with your consent and used solely for your care and the purposes described here.

• Our clinical team, strictly on a need-to-know basis
• Service providers who help us operate (hosting, appointment systems), bound by confidentiality
• Authorities, only where the law requires it

Your treatment details, identity, and outcomes are never disclosed publicly. Photographs and testimonials are published only with separate written consent, which you may withdraw at any time without any effect on your care.

If you contact us from outside Nepal, your information is transferred to and stored in Nepal. For visitors from the United Kingdom and the European Economic Area, we honor the core rights of the UK GDPR and EU GDPR: access, correction, deletion, and objection. For Australian patients, we handle information consistently with the principles of the Australian Privacy Act 1988. To exercise any right, use the contacts below.

Inquiry data is kept for 24 months unless you become a patient, in which case records are kept as required for medical records under Nepali law. We protect information with access controls and encrypted transmission.

• Ask what information we hold; request correction or deletion
• Withdraw consent for photos, testimonials, or marketing anytime
• Decline non-essential cookies via the banner

We respond to privacy requests within 1 working day.